General FAQs

Where do your gemstones come from?

Countries Rubies come from – Myanmar, Madagascar, Mozambique, Vietnam, Thailand, Cambodia
Countries Sapphires come from – Myanmar, Kashmir, Sri Lanka, Thailand, Australia, Madagascar
Our stones are mine from the locations above, and cut in Sri Lanka and Thailand.

May I visit Asian Gem Centre?

Can I request to see more than one item at a time?

What kind of warranty/guarantee is there on my item?

How can I safeguard my purchase against damage, theft, or a loss?

Can I track my order?

How is clarity graded?

What methods of payment do you accept?

Return FAQs

Can I return an item?

Am I required to use Asian Gem Centre's return shipping method?

Do I pay the return shipping costs?

How should I package my return for shipping?

How long will it take Asian Gem Centre to process my merchandise return?

I am expecting my returned item to be replaced. How long does it take to reach me?

Will I be notified during the merchandise returns process?

When should I expect to receive my return credit?

Will Asian Gem Centre update me during the return process?